.help-float-menu[data-v-0aaaee20]{position:fixed;right:24px;bottom:calc(72px + env(safe-area-inset-bottom, 0px));z-index:2000;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:12px}.help-float-menu__panel[data-v-0aaaee20]{min-width:150px;background:#fff;border:1px solid #dcdfe6;border-radius:4px;-webkit-box-shadow:0 2px 12px rgba(0,0,0,.1);box-shadow:0 2px 12px rgba(0,0,0,.1);overflow:hidden}.help-float-menu__item[data-v-0aaaee20]{display:block;width:100%;padding:12px 20px;border:none;background:transparent;color:#303133;font-size:16px;line-height:1.4;text-align:center;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none}.help-float-menu__item[data-v-0aaaee20]:hover{background:#f5f7fa}.help-float-menu__item--email[data-v-0aaaee20]{cursor:default;padding:10px 20px 14px}.help-float-menu__item--email[data-v-0aaaee20]:hover{background:transparent}.help-float-menu__email-label[data-v-0aaaee20]{display:block;font-size:16px;color:#303133;line-height:1.4}.help-float-menu__email-value[data-v-0aaaee20]{display:block;margin-top:4px;font-size:14px;color:#606266;text-decoration:none;word-break:break-all}.help-float-menu__email-value[data-v-0aaaee20]:hover{color:#409eff}.help-float-menu__divider[data-v-0aaaee20]{height:1px;margin:0 16px;background:#ebeef5}.help-float-menu__trigger[data-v-0aaaee20]{-ms-flex-negative:0;flex-shrink:0;width:48px;height:48px;border:1px solid #c0c4cc;border-radius:50%;background:#f5f7fa;color:#303133;font-size:22px;font-weight:600;line-height:1;cursor:pointer;-webkit-box-shadow:0 2px 8px rgba(0,0,0,.1);box-shadow:0 2px 8px rgba(0,0,0,.1);-webkit-appearance:none;-moz-appearance:none;appearance:none}.help-float-menu__trigger[data-v-0aaaee20]:hover{background:#eef1f6;border-color:#909399}.help-float-menu-fade-enter-active[data-v-0aaaee20],.help-float-menu-fade-leave-active[data-v-0aaaee20]{-webkit-transition:opacity .15s ease,-webkit-transform .15s ease;transition:opacity .15s ease,-webkit-transform .15s ease;transition:opacity .15s ease,transform .15s ease;transition:opacity .15s ease,transform .15s ease,-webkit-transform .15s ease}.help-float-menu-fade-enter[data-v-0aaaee20],.help-float-menu-fade-leave-to[data-v-0aaaee20]{opacity:0;-webkit-transform:translateX(6px);transform:translateX(6px)}@media(max-width:768px){.help-float-menu[data-v-0aaaee20]{right:16px;bottom:calc(64px + env(safe-area-inset-bottom, 0px));gap:10px}.help-float-menu__panel[data-v-0aaaee20]{min-width:130px}.help-float-menu__item[data-v-0aaaee20]{padding:14px 16px;font-size:16px}.help-float-menu__item--email[data-v-0aaaee20]{padding:12px 16px 14px}.help-float-menu__trigger[data-v-0aaaee20]{width:52px;height:52px;font-size:24px}}.help-center[data-v-54547327]{padding:20px;padding-bottom:calc(80px + env(safe-area-inset-bottom, 0px));font-family:Arial,sans-serif;background-color:#fff;min-height:100vh}.help-center h1[data-v-54547327]{font-size:24px;margin-bottom:20px;color:#333;text-align:center;font-weight:700}.faq-list[data-v-54547327]{margin-bottom:30px;border:1px solid #e8e8e8;padding:20px;background-color:#fff;border-radius:4px}.faq-item[data-v-54547327]{margin-bottom:25px;padding-bottom:15px;border-bottom:1px dashed #f0f0f0}.faq-item[data-v-54547327]:last-child{margin-bottom:0;padding-bottom:0;border-bottom:none}.faq-question[data-v-54547327]{font-size:16px;font-weight:700;margin-bottom:10px;color:#333;line-height:1.4}.faq-answer[data-v-54547327]{font-size:14px;line-height:1.8;color:#666;margin-left:25px;text-indent:0}.feedback-records-header[data-v-54547327]{margin-bottom:20px;padding:0 10px;.feedback-records-header__item[data-v-54547327]{width:auto;margin-right:10px}.feedback-records-header__status[data-v-54547327]{width:100px}.feedback-records-header__date[data-v-54547327]{width:180px}.feedback-records-header__search[data-v-54547327]{width:300px}}.drawer-content .feedback-records-header[data-v-54547327]{margin-bottom:20px;padding:0}.drawer-content--records-mobile[data-v-54547327]{overflow:hidden;padding:12px}.drawer-content--records-mobile .feedback-records-header[data-v-54547327]{-ms-flex-negative:0;flex-shrink:0;margin-bottom:12px;padding:0}.drawer-content--records-mobile .feedback-records-body[data-v-54547327]{-webkit-box-flex:1;-ms-flex:1;flex:1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327]{-ms-flex-negative:0;flex-shrink:0;padding:10px 0 calc(10px + env(safe-area-inset-bottom, 0px));border-top:1px solid #ebeef5;background:#fff}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327] .mobile-table-footer{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:8px;width:100%;margin:0;padding:0;border-top:none}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327] .footer-left{text-align:center;font-size:12px;padding:6px 10px;background:#f5f7fa;border-radius:6px}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327] .mobile-pager{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;gap:8px;width:100%}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327] .mobile-pager__btn{-webkit-box-flex:1;-ms-flex:1;flex:1;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;height:40px;margin:0;padding:0 10px;border:1px solid #dcdfe6;border-radius:8px;background:#fff;color:#606266;font-size:13px;-webkit-appearance:none;-moz-appearance:none;appearance:none}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327] .mobile-pager__btn:disabled{opacity:.45;cursor:not-allowed}.drawer-content--records-mobile .feedback-records-footer[data-v-54547327] .mobile-pager__info{-ms-flex-negative:0;flex-shrink:0;min-width:64px;text-align:center;font-size:14px;font-weight:600;color:#303133}[data-v-54547327] .el-drawer__body{padding:0;overflow:hidden}.drawer-content[data-v-54547327]{padding:20px;overflow-y:auto}.drawer-content[data-v-54547327],.drawer-wrapper[data-v-54547327]{height:100%;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column}.feedback-detail[data-v-54547327]{-webkit-box-flex:1;-ms-flex:1;flex:1;overflow-y:auto;padding:20px}.feedback-detail .detail-header[data-v-54547327]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:16px 48px;padding:15px 20px;background:#f5f7fa;margin-bottom:20px;border-radius:4px}.feedback-detail .detail-header .header-item--title[data-v-54547327]{-webkit-box-flex:1;-ms-flex:1 1 100%;flex:1 1 100%;min-width:0}.feedback-detail .detail-header .header-title-text[data-v-54547327]{color:#303133;font-weight:500;word-break:break-all}.feedback-detail .detail-header .header-item .label[data-v-54547327]{font-size:13px;color:#909399;margin-right:10px}.feedback-detail .section-box[data-v-54547327]{border:1px solid #ebeef5;margin-bottom:20px;border-radius:4px}.feedback-detail .section-box .section-title[data-v-54547327]{padding:10px 15px;background:#f5f7fa;font-size:14px;font-weight:500;border-bottom:1px solid #ebeef5}.feedback-detail .section-box .section-content[data-v-54547327]{padding:15px}.feedback-detail .desc-row[data-v-54547327]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;margin-bottom:12px;font-size:13px}.feedback-detail .desc-row[data-v-54547327]:last-child{margin-bottom:0}.feedback-detail .desc-row .desc-label[data-v-54547327]{color:#909399;-ms-flex-negative:0;flex-shrink:0;margin-right:10px;min-width:100px}.feedback-detail .desc-row .desc-value[data-v-54547327]{color:#303133}.feedback-detail .desc-row .desc-content[data-v-54547327]{-webkit-box-flex:1;-ms-flex:1;flex:1;color:#303133;line-height:1.6;word-break:break-all}.desc-attachments[data-v-54547327],.feedback-detail .desc-images[data-v-54547327]{display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap}.desc-attachments[data-v-54547327]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:8px}.desc-thumb[data-v-54547327]{width:60px;height:60px;border-radius:4px;-ms-flex-negative:0;flex-shrink:0}.attachment-file-link[data-v-54547327]{font-size:13px;color:#409eff;word-break:break-all}.feedback-detail .chat-list[data-v-54547327]{padding:15px;max-height:400px;overflow-y:auto}.feedback-detail .chat-list .chat-item[data-v-54547327]{margin-bottom:15px}.feedback-detail .chat-list .chat-item[data-v-54547327]:last-child{margin-bottom:0}.feedback-detail .chat-list .chat-item .chat-header[data-v-54547327]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-bottom:8px}.feedback-detail .chat-list .chat-item .chat-name[data-v-54547327]{font-size:13px;color:#303133;font-weight:500}.feedback-detail .chat-list .chat-item .chat-time[data-v-54547327]{font-size:13px;color:#909399}.feedback-detail .chat-list .chat-item .chat-content-box[data-v-54547327]{border:1px solid #ebeef5;border-radius:4px;padding:12px 15px;font-size:13px;color:#606266;background:#fff;min-height:50px;line-height:1.6}.feedback-detail .reply-section[data-v-54547327]{padding:15px}.feedback-detail .reply-section .upload-section[data-v-54547327]{margin-top:15px}.feedback-detail .reply-section .upload-section .upload-tip[data-v-54547327]{font-size:12px;color:#909399;margin-top:8px}[data-v-54547327] .reply-upload-text .el-upload-list{max-width:420px}.drawer-footer[data-v-54547327]{-ms-flex-negative:0;flex-shrink:0;padding:15px 20px;background:#fff;border-top:1px solid #ebeef5;text-align:right}.drawer-footer .el-button[data-v-54547327]{min-width:80px}.status-pending[data-v-54547327]{color:#e6a23c;font-weight:500}.status-replied[data-v-54547327]{color:#67c23a;font-weight:500}[data-v-54547327] .el-dialog .upload-tip{font-size:12px;color:#909399;margin-top:5px;line-height:1.6}[data-v-54547327] .el-dialog .upload-tip div{margin-top:3px}.submit-success-dialog[data-v-54547327] .el-dialog__body{padding:40px 20px}.submit-success-dialog .success-content[data-v-54547327]{text-align:center}.submit-success-dialog .success-content .success-icon[data-v-54547327]{font-size:64px;color:#67c23a;margin-bottom:20px}.submit-success-dialog .success-content .success-icon i[data-v-54547327]{font-size:64px}.submit-success-dialog .success-content .success-text[data-v-54547327]{font-size:18px;font-weight:600;color:#303133}